Refund and Cancellation Policy
Effective Date: 17/06/2025

At Madhu Social Organization, we are deeply grateful for your generous support and commitment to our mission. This Refund and Cancellation Policy outlines the conditions under which donations may be refunded or disputed.

1. General Policy

All donations made to Madhu Social Organization via our website https://madhusocialorganization.com are voluntary, final, and non-refundable, unless explicitly stated otherwise in this policy. We encourage all donors to review the donation details carefully before proceeding.

2. Refund Eligibility

Refunds may be issued under the following circumstances:

• Accidental duplicate donations

• Incorrect amount entered

• Technical issues during the donation process

Refund requests must be submitted within 7 calendar days from the date of the transaction. Refunds requested beyond this period may not be entertained.

3. Refund Process & Timeline

Once a refund request is verified and approved:

• The amount will be refunded to the original payment method

• Processing will take a minimum of 5 business days and up to 14 business days, depending on your bank or payment service provider

• No cash or cheque refunds will be made

We will notify you via email once your refund has been processed.

4. Cancellation Policy

Donations, once successfully made through our website or payment link, cannot be cancelled automatically. If you notice any incorrect information or changes needed, contact our team immediately within the 7-day window.

5. Unauthorized Transactions

If you suspect any unauthorized or fraudulent activity on your account related to a donation made to our organization, please:

• Inform your bank/payment provider immediately

• Contact us with the transaction details

We will assist you fully in any investigation conducted by your financial institution.

6. Payment Gateway

All online payments are processed securely through our payment partners, such as Instamojo and Razorpay..

7. Updates to the Policy

Madhu Social Organization reserves the right to update or modify this Refund & Cancellation Policy at any time. Changes will be reflected on this page with an updated effective date.

8. Contact Information

For questions, refund inquiries, or complaints, please reach out to us using the contact details below:

Madhu Social Organization
📍 Address: Avanigadda, Krishna District, Andhra Pradesh, 521121, India
📞 Phone: 7702 065 256 / 6302 234 622
📧 Email: madhusocialorg@gmail.com
🌐 Website: https://madhusocialorganization.com

We appreciate your support in helping us bring meaningful change to the lives of underprivileged children and communities in need.